Cloud

Cloud Plans

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Free

12 Users

$0.00

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Start+

2 users

$24.00/mo

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CRM+

6 users

$69.00/mo

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Project+

24 users

$69.00/mo

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Standard

50 users

$99.00/mo

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Professional

Unlimited

$199.00/mo

Free

Free

For all period

$15

$15

per month

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Plans and Features





  • CRM





  • Free

    Start+

    CRM+

    Project+

    Standard

    Professional

  • Basic







  • Unlimited leads

    X

    X

    X

    X

    X

    X

  • Unlimited deals

    X

    X

    X

    X

    X

    X

  • Unlimited contacts

    X

    X

    X

    X

    X

    X

  • Unlimited companies

    X

    X

    X

    X

    X

    X

  • Quotes

    X

    X

    X

    X

    X

    X

  • Invoices

    X

    X

    X

    X

    X

    X

  • Productcatalog

    X

    X

    X

    X

    X

    X

  • Kanban view

    X

    X

    X

    X

    X

    X

  • Simple and classic CRM mode (leads/no leads)

    X

    X

    X

    X

    X

    X

  • Custom stages/statuses

    X

    X

    X

    X

    X

    X

  • Timeline

    X

    X

    X

    X

    X

    X

  • Convert lead to contact, company, deal

    X

    X

    X

    X

    X

    X

  • Convert deal to quote and invoice

    X

    X

    X

    X

    X

    X

  • Client profile

    X

    X

    X

    X

    X

    X

  • Recycle Bin

    X

    X

    X

    X

    X

    X

  • Observers inside deals

    X

    X

    X

    X

    X

    X

  • Chat inside CRM

    X

    X

    X

    X

    X

    X

  • Professional sales team







  • CRM access rights



    X


    X

    X

  • Pipelines

    1

    2

    10

    1

    10

    Unlimited

  • Tunnels


    X

    X


    X

    X

  • Sales Center (beta)


    X

    X


    X

    X

  • Recurring deals


    X

    X


    X

    X

  • Recurring invoices


    X

    X


    X

    X

  • Required fields by stage


    X

    X


    X

    X

  • Document generator


    X

    X


    X

    X

  • Document generator access rights


    X

    X


    X

    X

  • Chat inside CRM

    2 Mb

    2 Mb

    2 Mb

    2 Mb

    2 Mb

    2 Mb

  • Emails from CRM(emails per month)

    1,000

    2,000

    35,000

    1,000

    50,000

    1,000,000

  • Convert quote to deal and invoice


    X

    X


    X

    X

  • CRM duplicate control master (duplicate search)


    X

    X


    X

    X

  • Restore from recycle bin


    X

    X


    X

    X

  • CRM access log


    X

    X


    X

    X

  • Change history 


    X

    X


    X

    X

  • Automatic dialer


    X

    X


    X

    X

  • Resource booking for appointment scheduling in CRM


    X

    X


    X

    X

  • Google map in CRM


    X

    X


    X

    X

  • Remove "Powered by Bitrix24" in forms


    X

    X


    X

    X

  • Remove "Powered by Bitrix24" in live chat


    X

    X


    X

    X

  • Analytics and Reports







  • Sales plan



    X


    X

    X

  • CRM analytics


    X

    X

    X

    X

    X

  • Max number of leads, deals, contacts or companies included in CRM analytics reports 


    2,000

    100,000

    100,000

    100,000

    100,000

  • Sales and marketing automation







  • Rules/triggers in leads and deals



    X


    X

    X

  • Webhooks for rules/triggers



    X


    X

    X

  • Edit rules/triggers in business process designer





    X

    X

  • Business process automation in CRM





    X

    X

  • Data import/export and integrations







  • Import via.csv

    X

    X

    X

    X

    X

    X

  • Migrate from other CRM

    X

    X

    X

    X

    X

    X

  • Import contacts from vCard, Gmail, Outlook, Yahoo! Mail

    X

    X

    X

    X

    X

    X

  • Export contacts to CSV, Excel, Outlook

    X

    X

    X

    X

    X

    X

  • Export contacts to CSV, Excel, Outlook

    X

    X

    X

    X

    X

    X

  • Card scanner

    12

    100/mo

    100/mo

    12

    100/mo

    Unlimited

  • Searchable in CRM with filters (max number)







  • Leads

    10,000

    20,000

    100,000

    100,000

    200,000

    Unlimited

  • Deals

    10,000

    20,000

    100,000

    100,000

    200,000

    Unlimited

  • Contacts

    10,000

    20,000

    100,000

    100,000

    200,000

    Unlimited

  • Companies

    10,000

    20,000

    100,000

    100,000

    200,000

    Unlimited




  • CRM marketing




  • Bulk email
    emails per month



    35,000


    50,000

    1,000,000

  • Bulk SMS



    X


    X

    X

  • Voice broadcasting



    X


    X

    X

  • Bulk messaging (Contact center)



    X


    X

    X

  • Retargeting in ad networks



    X


    X

    X

  • Sales generator



    X


    X

    X




  • Sales intelligence




  • Max number of leads, deals, contacts or companies included in Sales Intelligence reports





    100,000

    100,000

  • Call tracking





    X

    X

  • Online sources





    X

    X

  • Offline sources





    X

    X

  • Report builder





    X

    X




  • Contact center




  • Built-in telephony

    X

    X

    X

    X

    X

    X

  • SIP connector for third-party telephony integrations

    X

    X

    X

    X

    X

    X

  • Email copy storage


    X

    X

    X

    X

    X

  • Social networks and messengers

    X

    X

    X

    X

    X

    X

  • CRM form

    X

    X

    X

    X

    X

    X

  • Call back widget

    X

    X

    X

    X

    X

    X

  • Live chat

    X

    X

    X

    X

    X

    X

  • Website widget

    X

    X

    X

    X

    X

    X

  • Call tracking

    X

    X

    X

    X

    X

    X

  • RestAPI

    X

    X

    X

    X

    X

    X

  • Open channel settings







  • Channels

    1

    Unlimited

    Unlimited

    1

    Unlimited

    Unlimited

  • Workhour settings


    X

    X

    X

    X

    X

  • Request contact information

    X

    X

    X

    X

    X

    X

  • Personal data processing warning

    X

    X

    X

    X

    X

    X

  • Client conversation rating

    X

    X

    X

    X

    X

    X

  • Supervisor conversation rating

    X

    X

    X

    X

    X

    X

  • Canned replies

    X

    X

    X

    X

    X

    X

  • Conversation transfer between employees

    X

    X

    X

    X

    X

    X

  • Conversation transfer between channels

    X

    X

    X

    X

    X

    X

  • Rule based queueing and routing 

    X

    X

    X

    X

    X

    X

  • Automated replies

    X

    X

    X

    X

    X

    X

  • Analytics reports for channels

    X

    X

    X

    X

    X

    X

  • Channel statistics

    X

    X

    X

    X

    X

    X

  • Export data to Excel

    X

    X

    X

    X

    X

    X

  • Channel access rights

    X

    X

    X

    X

    X

    X

  • Email settings







  • Connect external email

    X

    X

    X

    X

    X

    X

  • Inboxes per user

    X

    X

    X

    X

    X

    X

  • Shared inboxes

    X

    X

    X

    X

    X

    X

  • Outbound emails
    emails per month

    X

    X

    X

    X

    X

    X

  • Initial email synchronization and storage limit


    30 Days

    30 Days

    X

    X

    X

  • Integration with tasks

    X

    X

    X

    X

    X

    X

  • Integration with CRM

    X

    X

    X

    X

    X

    X

  • Telephony settings







  • Display own number in caller ID

    X

    X

    X

    X

    X

    X

  • PBX integration via Rest API

    X

    X

    X

    X

    X

    X

  • PBX integration via SIP connector

    X

    X

    X

    X

    X

    X

  • Unlimited incoming/outbound lines

    X

    X

    X

    X

    X

    X

  • Call routing

    X

    X

    X

    X

    X

    X

  • Call transfer

    X

    X

    X

    X

    X

    X

  • VoIP phone sets

    X

    X

    X

    X

    X

    X

  • Internal extensions

    X

    X

    X

    X

    X

    X

  • Workhour settings

    X

    X

    X

    X

    X

    X

  • Voicemail and greetings

    X

    X

    X

    X

    X

    X

  • Call to all distribution mode


    X

    X


    X

    X

  • Missed call forwarding


    X

    X


    X

    X

  • Call intercept


    X

    X


    X

    X

  • Match number to source (CRM)


    X

    X


    X

    X

  • Export call details to Excel


    X

    X


    X

    X

  • VoIP phone intercept


    X

    X


    X

    X

  • Automatic dialer


    X

    X


    X

    X

  • Call quality evaluation


    X

    X


    X

    X

  • IVR (voice menu)


    2 levels

    2 levels


    2 levels

    Unlimited

  • Call recording

    100

    500

    Unlimited

    100

    Unlimited

    Unlimited

  • Queue groups

    1

    Unlimited

    Unlimited

    1

    Unlimited

    Unlimited

  • Queue group size

    3

    Unlimited

    Unlimited

    3

    Unlimited

    Unlimited

  • Automatic call transcription

    $

    $

    $

    $

    $

    $

  • Telephony access rights


    X

    X


    X

    X

  • Call tracking settings







  • Sites

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

  • Visitors

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

  • Phone numbers

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited




  • Contact center




  • Basic







  • Tasks and projects

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

  • Planner

    X

    X

    X

    X

    X

    X

  • Subtasks

    X

    X

    X

    X

    X

    X

  • Check lists

    X

    X

    X

    X

    X

    X

  • Reminders

    X

    X

    X

    X

    X

    X

  • Recycle bin

    X

    X

    X

    X

    X

    X

  • Integration with CRM, workflows, calendar and drive

    X

    X

    X

    X

    X

    X

  • Email to task

    X

    X

    X

    X

    X

    X

  • Task to email

    X

    X

    X

    X

    X

    X

  • Mobile tasks for iOS and Android

    X

    X

    X

    X

    X

    X

  • Project management







  • Project Kanban

    X

    X

    X

    X

    X

    X

  • Project owner

    X

    X

    X

    X

    X

    X

  • Project start/end dates

    X

    X

    X

    X

    X

    X

  • Gantt

    X

    X

    X

    X

    X

    X

  • Task time tracking

    X

    X

    X

    X

    X

    X

  • Skip weekends and holidays when planning

    X

    X

    X

    X

    X

    X

  • Project templates (copy projects/workgroups)






    X

  • Collaboration







  • Observers and participants


    X

    X

    X

    X

    X

  • Delegating


    X

    X

    X

    X

    X

  • Rate task


    X

    X

    X

    X

    X

  • Task control


    X

    X

    X

    X

    X

  • Supervisor view


    X

    X

    X

    X

    X

  • Custom fields







  • Workgroup/project access rights


    X

    X

    X

    X

    X

  • Task dependencies

    5

    X

    X

    X

    X

    X

  • Business automation







  • Task templates and recurring tasks


    X

    X

    X

    X

    X

  • Templates with subtasks


    X

    X

    X

    X

    X

  • Template sharing


    X

    X

    X

    X

    X

  • Task automation (rules and triggers)







  • Analytics reports







  • Efficiency KPI


    X

    X

    X

    X

    X

  • Report builder

    X

    X

    X

    X

    X

    X

  • Searchable in tasks with filters (max number)







  • Tasks

    5,000

    10,000

    100,000

    100,000

    200,000

    Unlimited

  • Extra







  • Restore from recycle bin


    X

    X

    X

    X

    X




  • Sites and landing pages




  • Tasks

    1

    10

    10

    1

    10

    Unlimited

  • Web pages 

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

  • Use own domain

    X

    X

    X

    X

    X

    X

  • Site templates

    X

    X

    X

    X

    X

    X

  • Copy web pages

    X

    X

    X

    X

    X

    X

  • Google Analytics


    X

    X

    X

    X

    X

  • Google Maps

    X

    X

    X

    X

    X

    X

  • CRM forms

    X

    X

    X

    X

    X

    X

  • Website live chat

    X

    X

    X

    X

    X

    X

  • Call back widget

    X

    X

    X

    X

    X

    X

  • Remove "Powered by Bitrix24" branding


    X

    X

    X

    X

    X

  • Site builder access rights





    X

    X

  • Sales intelligence





    X

    X

  • Insert HTML or JS


    X

    X

    X

    X

    X

  • Dynamic blocks


    X

    X

    X

    X

    X

  • Site transfer

    X

    X

    X

    X

    X

    X




  • Online store (beta)




  • Stores

    1

    1

    1

    1

    10

    Unlimited

  • Orders

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

  • Products

    100

    200

    3,000

    100

    3,000

    Unlimited

  • Revenue

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

    Unlimited

  • Transaction processing

    0%

    0%

    0%

    0%

    0%

    0%

  • Access Rights





    X

    X

  • SKU

    X

    X

    X

    X

    X

    X

  • Variable prices






    X

  • Discount templates

    X

    X

    X

    X

    X

    X

  • Discount builder


    X

    X

    X

    X

    X

  • Coupons

    X

    X

    X

    X

    X

    X

  • Cumulative discounts






    X

  • Automation rules


    X

    X

    X

    X

    X

  • Payment processing

    X

    X

    X

    X

    X

    X

  • Shipping costs calculator

    X

    X

    X

    X

    X

    X

  • Stock management

    X

    X

    X


    X

    X

  • Inventory management (documents)






    X




  • Communi-cations